While we always recommend using an ad blocker, there are plenty of reasons why you may want to get rid of one. Total Adblock is one of the most popular ad blockers that received an 8.2 score in our Total Adblock Review.
But maybe you’re getting overcharged, or you found a better alternative, or maybe Total Adblock is not performing as well as you’d hoped. All are valid reasons to cancel your subscription, and we’re here to help you do just that.
How Much Does Total Adblock Cost?
If you’ve stumbled upon this article before you’ve even purchased a Total Adblock subscription, you should know if Total Adblock is worth it. You can get Total Adblock for as low as $19 a year. However, because it is a recurring payment, after the first year, you will be charged with $99. Yes, you’ve read that right. The $19 yearly fee is only a discount that applies for the first year.
This is a commonly used sales tactic a lot of antivirus companies use, to get people to subscribe at a lower price the first year, and then they jack up the price. We’re not particularly a big fan of this practice. And to be very honest, Total AdBlock is good, but definitely not $99 a year good.
Now the good news is, Total Adblock offers a 7-day trial, and it does not require a credit card. So you can just use it for 7 days and see if it’s actually worth paying for. However, during our usage, even before the trial period ended, we got prompted to upgrade to the paid plan. This is the kind of annoyance that we usually expect ad blockers to get rid of, but Total Adblock seems to be the cause of it.
Before You Cancel Total Adblock
You’ve decided that you want to cancel Total Adblock. But you should know exactly what to expect once you cancel the ad blocker.
1. You Will Be Back To The Free Tier
Once the free trial period ends, or you cancel your subscription, you end up with the free version of the blocker. The free version of Total Adblock is practically unusable based on our tests, as it fails to block ads on most websites, including YouTube. So maybe if you’re unsubscribing, you may also want to remove Total Adblock too.
2. You Should Cancel Ahead of Time
When you subscribed, you have likely gone for a recurring payment. And as this is a yearly subscription, there’s a good chance you may not remember when it ends. And by that time your card may get charged $99, it may be too late. So how do you solve this issue? You can cancel the premium plan long before the end of the pay cycle. And it won’t cancel the plan immediately, instead you’ll get to use it until the last day of subscription. Which means, cancelling ahead of time will end the recurring payments.
3. You Are Entitled To A Refund
If you cancel your subscription within 30 days of being charged for the annual plan, and 14 days for the monthly plan, you are entitled to a refund as per the terms and conditions stated in the Total Adblock website. So if you are dissatisfied with the service or performance of Total Adblock, you just had a change of heart, you can just ask for a refund.
4. User Complaints
Users of Total Adblock seem to be very unhappy about their experience while cancelling their subscription. We have scoured posts and reviews from Reddit and Trustpilot and found out that a lot of the users were misled by false advertising from the company, didn’t realize they were actually subscribing, were overcharged, did not receive refund, did not receive the verification mail for cancellation and could not successfully cancel their subscriptions using the cancellation form on their site. While your experience may vary, such user reviews do not promote confidence.
How To Cancel Total Adblock?
Total Adblock has multiple ways of unsubscribing based on which payment method you have used and where you purchased it from.
Cancel Total Adblock Using Your Computer
If you subscribed to Total Adblock from their website, this may be the easy way for you. This method is suitable for those who use Total Adblock on their web browser as an extension, and used their credit card or PayPal to subscribe.
First, login to your Total Adblock account from their official website. If you cannot remember your password, you should find the option to reset your password from “Forgotten Password?” at the bottom of the login box.
Once you’re logged in, you should find yourself in the Total Security dashboard. In the top right corner, you should find your email address with a drop-down menu. Click to reveal the menu, and click on “My Services”.
In the “My Services” page you will find Total Adblock or any other service of Total Security that you may have subscribed to. Next to that, you will find “Manage”. Click on “Manage” to get to the next page.
Now in the “Manage Service” page you should find the “Cancel” option for Total Adblock. Once you click on cancel, you will be redirected to the verification page.
Once, on the verification page, you will be asked for a 6 digit verification code sent to your email. If you cannot find the mail, you should check the other inboxes, including spams. Once you receive and enter the verification code, your subscription should be cancelled.
Cancel Total Adblock Using Your iPhone
If you use Total Adblock on an iPhone or an iPad, chances are you purchased it directly from the app or subscribed through the Apple App Store. Cancelling I subscription on iOS is much simpler.
- Go to the Settings app on your iPhone.
- Tap on your name.
- Go to Subscriptions.
- Tap on Total Adblock.
- Scroll down and tap Cancel Subscription.
Following this process should cancel your subscription, and you won’t be charged. This process should also be the same if you are using an iPad.
Cancel Total Adblock Using Your Android Phone
If you are subscribed using an Android phone like Google Pixel, Samsung Galaxy, Motorola, OnePlus or any other phone running a recent version of Android, the process is very similar to iOS.
- Go to the Google Play Store app on your phone or tablet.
- In the top right corner, click on your avatar.
- Tap on “Payments & subscriptions”
- Go to “Subscriptions”
- Tap on “Total Adblock”
- Hit “Cancel Subscription” at the bottom of the screen.
You can use the same process to cancel most of your subscriptions purchased using Google Play Store.
Cancel Total Adblock Using Customer Support
If none of the methods above work, you may need further assistance. You can contact Total Adblock from their Help Center. You can also email them at cancel@totaladblock.com or call 833 201 8682. While we have seen a lot of paying users showing dissatisfaction towards their customer support over at Reddit and Trustpilot, your experience may vary.
How To Get a Refund for Total Adblock?
You can get a refund for Total Adblock, but you will have to put in a request within a specific timeframe. For monthly subscriptions, you must cancel your subscription within the first 14 days of a pay cycle. For the yearly subscription, Total Adblock money-back guarantee can only be availed within the first 30 days of being charged.
How To Request for a Refund for Total Adblock?
Once you’ve cancelled the subscription within the time mentioned above, you are eligible for a refund. You can contact their billing department from the help centre, or you can email them at billing@totaladblock.com and cancel@totaladblock.com. You can also call 833 201 8682 for assistance.
Total Adblock Refund Processing Time and Payment Method
Refunds are typically processed within 24 to 72 hours after your request is approved. From there, it may take up to 7 days for you to receive the refund. You will likely be refunded on the same account you used while paying.
- Credit/Debit Card: If you paid using a credit or debit card, the refund will be sent back to the same card you used for the purchase. Keep in mind that the time it takes for the refund to appear in your account can vary, depending on your card issuer’s policies.
- PayPal: For payments made via PayPal, the refund will be credited back to your PayPal account. From there, you can choose to keep the refunded amount in your PayPal balance or transfer it to a linked bank account or card.
- App Store: If you made the purchase through an app store like the Apple App Store or Google Play Store, refunds will follow the store’s policies and procedures. You’ll need to request the refund directly through the store’s app, and the refunded amount will generally be credited back to your store account.
How To Remove and Uninstall Total Adblock?
Keep in mind, removing, deleting, or uninstalling Total Adblock will not automatically cancel your subscription or stop the recurring payments. That being said, once you’re done with the cancellation process, if you do not want to keep using the free version, you should get rid of the extension and app from your devices.
How To Remove Total Adblock From Chrome?
- Type in chrome://extensions/ on the URL bar and press enter.
- Click on the ”Remove” button right below Total Adblock
- On the confirmation prompt, click on “Remove” again
How To Remove Total Adblock From Edge?
- Type in edge://extensions/ on the URL bar and hit go.
- In the Extensions page, click on “Remove” right below Total Adblock.
- On the confirmation pop-up in the top right, click on “Remove” again
How To Remove Total Adblock From Firefox?
- Type in about:addons on the address bar and press enter
- Find Total Adblock and click on the three dots menu on the right side
- Click “Remove” from the context menu
- Click “Remove” again on pop-up
How To Remove Total Adblock From iPhone?
- Find Total Adblock on your iPhone home screen
- Tap and hold on the Total Adblock app icon and press “Delete App”
- And press “Delete” in the confirmation pop-up
How To Remove Total Adblock From Android?
- Find Total Adblock on your Android phone’s home screen or app drawer
- Hit the remove, uninstall, or trash icon. (varies based on UI)
- When asked for confirmation, touch “OK”
Are You Really Using Total Adblock?
If you’ve read through this whole article, but somehow it’s not all adding up, there’s a good chance you are using a different ad blocker. Let’s find out if you are in fact using Total Adblock. You’d be surprised to know how many users get confused between Total Adblock, AdBlock, and Adblock Plus. They may have similar looking icons, but they are different ad blockers.
Total AdBlock is a product of Total Security Limited, the company behind TotalAV, and their logo is a cross on a red octagon. And their official website is www.totaladblock.com.
Conclusion
Total Adblock’s cancellation process is fairly easy and standard. However, it took us a little bit of digging to find the email address and the phone number. Moreover, based on user reviews on Reddit, we believe the refund request may require a few follow-ups with their team before it gets approved.
You are likely to get a better cancellation experience on iPhone and Android compared to the website. However, that only applies if you made the initial purchased using an iPhone or Android.
If you are fed up with such cancellation and refund processes, you may be better off going for ad blockers that sell licences instead of recurring subscriptions (e.g. AdGuard).
Frequently Asked Questions
Why Am I Getting Charged for Total Adblock?
If you are getting charged by Total Adblock, chances are you or someone with access to your credit card or PayPal, may have purchased a subscription. If you can confirm that you did not subscribe knowingly, you may have been a victim of credit card fraud, in that case contact your credit card provider immediately. For PayPal, contact their support.
How To Get Rid of Total Adblock?
To get rid of Total Adblock you will need to remove or uninstall it from your browser and phone. In your browser, go to the extensions or add-on page, Locate Total Adblock and remove it. In your phone, find the app on your home or app drawer, tap and hold, then uninstall. Please keep note that uninstalling or removing Total Adblock will not cancel your subscription. You will need to do that manually.