AdGuard Cancel Subscription & Refund: Delete, Remove & Uninstall Guide

AdGuard is one of our top-rated ad blockers. It checked most of the boxes in our review, securing a 9.6 out of 10 rating. AdGuard is also compatible with a wide range of devices. It is perfect at ad blocking, tracker blocking, and a lot of features that set it apart from the other ad blockers. But it also has a few shortcomings. The customer support is slower than most of its competition, and the browser extension is limiting compared to the system-wide app on Windows and macOS. But even if these aren’t your reasons, there are still plenty of valid reasons to cancel your AdGuard subscription. So let’s get started.

How To Cancel AdGuard Premium?

Based on your purchase method and platform, there are a few ways you can cancel our AdGuard Premium subscription. The easiest way is to do it directly from their website. However, if you have purchased AdGuard for your iPhone or iPad, you may need to cancel it directly from the app store. For assistance, you can also reach them via their email.

How To Cancel AdGuard Premium From Their Website?

If you have purchased your AdGuard Premium licence from their website, you can east cancel it right from there. 

  1. Go to adguard.com and click login in the top right
  2. Log into the account that you used to activate your licence
  3. From the left-hand side, select “Licences”
  4. From the licenses page, you can cancel the licence you no longer need.
    Cancel

How To Cancel AdGuard Premium from Apple App Store?

For iOS and iPadOS users, the cancellation process is more streamlined. As you must purchase AdGuard from the App Store, the cancellation is also handled by the App Store. Here are the steps you must follow:

  1. Go to the Settings app on your iPhone.
  2. Tap on your name.
  3. Go to Subscriptions.
  4. Tap on AdGuard.
  5. Scroll down and tap Cancel Subscription.

How To Get A Refund For AdGuard Premium?

AdGuard offers a 100% refund for the licence keys purchased from their website within the last 60 days. This excludes licences purchased from a distributor, or from the App Store. To request a refund, contact AdGuard support team at support@adguard.com and make sure you give out enough information about the payment, such as payment method, screenshot of your billing statement, invoice. These make their team easier to find you payment and help you out.

How Much Does AdGuard Cost?

AdGuard Ad Blocker offers two premium plans for personal use with up to 3 devices and a family plan with up to 9 devices. The personal licence cost $29.88 a year and the family licence is $65.88 a year. There used to a lifetime licence, which has been replaced with a 5-year plan that cost $74.7 and $164.7 respectively. 

The premium subscription adds system-wide ad blocking and parental controls. If you plan on using AdGuard as a browser extension, you should be fine being on the free plan. AdGuard offers a 60-day money-back guarantee for all the licences purchased from their website. 

Before You Cancel AdGuard

What happens when you cancel your AdGuard subscription? Well, here’s a list.

1. You Will Get Back to the Free Tier

The AdGuard Premium subscription is for the Windows app that offers system-wide protection. If you have a premium subscription, to get those benefits on the browser, you will need a companion extension which is different from the one available on the web store. Now, the AdGuard Ad Blocker browser extension is free and once your premium subscription is over, or cancelled, you can simply switch back to it. It has all the same filters and many of the features. 

2. You Should Cancel Ahead of Time

If you want to avoid being charged automatically, cancel before the last date of your subscription. If something goes wrong, you will have more time to fix it, or reach out to support. Moreover, cancelling ahead of time will not take away your current subscription, unless you ask for a refund. 

3. You Are Entitled To A Refund

AdGuard, like most other ad blockers, offer a 60-day money-back guarantee. However, AdGuard uses a licence based system, which allows a lot of resellers to offer AdGuard subscriptions in their websites and stores. These licences are not eligible for a refund. Only the licences purchased directly from the AdGuard website can be refunded. To get a refund, you must submit a request within the 60-day period to AdGuard’s support team via email.

4. User Complaints

AdGuard has fewer user complaints on Reddit and Trustpilot. In fact, it is the second most recommended ad blocker by Redditors, right after uBlock Origin. However, many users have complained about the late replies from their support team. And we have also tested their support. It took them 5 days to get back to us, which is a lot of time compared to other ad blockers. 

Conclusion

AdGuard’s cancellation process is pretty streamlined, as it is handled directly from their website. However, their refund policy has a lot of requirements which can discourage users from even asking for a refund. And their support is slower compared to their competition. 

What we really like about AdGuard is that while it offers a great premium software experience, it does not come at an expense of the free tier. The free web extension of AdGuard does its own thing and provides a complete ad blocking solution for your web browser. So if you don’t want to pay for the premium any more, you should have a good time using the free version. 

Frequently Asked Questions

Is AdGuard Safe?

Yes, AdGuard is safe to use. According to their privacy policy, the service does not collect or share user data. AdGuard is also compliant with the EU’s General Data Protection Regulation (GDPR), which makes it safer. Moreover, most of AdGuard’s products, including their content blocker, are open-source. Which means anyone can see its code available on GitHub, find and report vulnerabilities to the developer for a faster update.

Does AdGuard block viruses?

AdGuard does not block viruses. AdGuard has filters to protect you against malicious URLs online. There are also blocklists for phishing, scams, and badwares. So the service provides some security against online threats. But it should not be used as an alternative to an antivirus.